FAQs

How long does it take?
Our team of artists draws each Portrified caricature from scratch and we aim to get your hand-drawn portrait to you in <5 days on average.

What currency are Portrified prices?
By default, all prices on our store are denominated in USD.

How much does it cost?
Prices vary depending on the number of characters (people/pets), illustration style (shoulders up/full body) and background (standard/custom/none) you choose! You can explore prices for the artwork you have in mind on our Collections Page.

How is the portrait sent?
Your order will be digital so it will be emailed to you when it’s complete, ready to print or put on a mug, t-shirt whatever you decide to do with it. If you order merchandise with your order, you will have a chance to approve your artwork ready to be printed and mailed to you.

Can I do whatever I want with my portrait?
Yes, absolutely! We put no restrictions on your artwork, it’s yours to do whatever you want with.

What if I am not happy with my artwork?
Our artists are incredibly talented and always do an amazing job, however, sometimes working from a photo we miss the essence of the person and are always ready to make revisions until you are 100% happy with your portrait.

What can I have as my background?
Whatever you want! You just let us know your idea and we will make it happen.

Do pets count as a character?
Unfortunately, yes.

Can I add characters from a show/movie?
Absolutely! Please just be advised that it will incur additional fee.

Can you work from more than one photo?
The more photos the better! Just email us with additional photos if you think they will help our artists :)

Can I send separate pictures of the characters I want drawn?
Absolutely! Feel free to upload pictures of people in a group or individually. As long as the images uploaded clearly show each person’s face and body features, our talented artists will have everything they need.

What quality should the photo I send to you be?
The better quality the photo the easier it will be for our artists to get a more accurate illustration of you on the other side. But don’t worry, we’ll let you know if we’re having any issues.

Will I be charged for changes to my order after it's been made?
It is the customer's responsibility to specify all details they would like in their order in the order notes. Any details not included in the order notes will be assumed by our artist and will result in additional charges if the customer requires changes.

What dimensions will my illustration come in?
The standard size (dimensions) are 16" x 12". If you would like a different size just let us know in your order notes :)

What file type will my illustration come with?
Your completed artwork will be delivered in JPG or PNG format. Am I able to get the underlying layered file? Absolutely! Send us a request and we’ll email you the underlying layered file.

Can I get a preview of how my order will look like before placing an order?
That’d be cool! However, since our product is hand-drawn from scratch by real artists, we’ll be unable to get you a preview of how the picture would look like before ordering. Great news is you can request to amend your drawing once it’s completed.

Do you ship to my country?
Anywhere in the world! Our basic product is the digital version of the illustration which we deliver to your email, but we also offer prints.

What payment options are available?
We accept Visa, Mastercard, AMEX, and Discover cards. You can also pay using Paypal, Afterpay, Apple Pay, Google Pay, or Shop Pay.

I have a large group I need doing?
No problem just drop us an email and we can discuss large jobs.

Who do I contact for press inquiries?
For all press inquiries, send us an email at contact@portrified.com and it will be forwarded to the best person!